What You Will Learn
1. How Your Work Style Impacts Communications
- assessing your style to understand how it impacts the way you communicate
-- four styles of behavior
-- determining the general preferences of your style
-- how your style impacts the way you communicate, solve problems, make decisions, and address conflict
-- discovering your strengths and what happens when they are overused
-- how to recognize the styles of other people
-- increasing your awareness of how others interpret your behavior
2. Communicating/Working in a Multicultural and/or Virtual Work Setting
- how other cultures approach time, information planning, decision making, relationships, power, and change
- solving problems and addressing conflict situations using multi-cultural strategies and styles
- global competencies
- applying culture-specific information for your clients to build optimal relationships
- virtual team success factors
-- assessing your virtual team for success
-- managing in a virtual team environment
-- communicating virtually: which medium for which purpose and when to use…e-mail, collaborative tools, telephone, face-to-face meetings
-- team processes, standards and agreements: work planning, availability, roles, facilitating virtual meetings,
-- leveraging technology
3. Building Your Communication Skills and Plans
- tailoring your communication style and message for maximum effectiveness
- analyzing your audience’s/stakeholders’ position
- recognizing and working with resistance to achieve buy-in
- choosing influencing strategies that will achieve results
- engaging your audience/stakeholders
- using the COSO Internal Framework as a common presentation language
4. Influencing Styles
- determining your influencing style
- other styles and why it matters
- identifying and assessing influence opportunities
5. Building Your Change Implementation Skills to Help Gain Acceptance of Your Findings
- the successful change equation: what it is and how it works
- applying change implementation success levers and specific tools to getting your findings accepted/implemented
- defining the desired future state
- clarifying and agreeing on scope with your client
- understanding organizational and business impacts if the findings are implemented
- building your business case and creating a sense of urgency: presenting your case in terms of risk and opportunity
- developing/designing a change implementation action plan for your findings or recommendations “campaign”
6. Partnering with Your Client to Implement Audit’s Findings
- using change implementation consulting skills to help your clients build a roadmap for implementing requested changes
- working with clients to help them understand the change equation and framework
- providing clients with an understanding of how to integrate the critical change levers and related tools to implement your recommendations
7. Diffusing Difficult Situations: How to Take Corrective Measures When Things Go Wrong
- assessing conflict styles
- good ways to deliver bad news
- guiding principles for constructively managing disagreement
- the six basic steps of negotiating
- dealing with disagreement before it gets out of control
- eight critical mistakes to avoid
8. Conducting the Interview
- asking questions that provide the information you are looking for
- effectively and efficiently gathering information and providing feedback to executive management
- listening effectively
- meeting set-up
-- setting the tone for the meeting
-- choosing the appropriate location and physical arrangement of the room
- anticipating and preparing for hot issues and resistance
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