What You Will Learn
1. Six Sigma: Terminology and Key Concepts
- what Six Sigma is and how it works
- reducing variation and waste
- the importance of leadership and team building
- roles and responsibilities in Six Sigma projects
- key success factors
- definition and uses of DMAIC, DMADV, DMEDI, IDOV, and DCCDI

2. The “Define” Phase
- defining the problem
- identifying phase outputs and tools
- establishing the project scope, goals, and customer requirements

3. The “Measure” Phase
- identifying and using analytical skills
- measuring the process to determine the current performance level
- collecting process, product, and service information
- mapping and organizing the data
- assessing the capabilities of the process
- collecting details about the Voice of the Customer (VOC)
- organizing the data and establishing baseline metrics

4. The “Analyze” Phase
- determining the root cause of defects
- employing data collection methods and useful metrics
- using statistical tools and key analytical techniques to analyze collected data
- proven qualitative and quantitative tools

5. The “Improve” Phase
- generating alternatives and possible solutions
- evaluating, prioritizing, and selecting the best solution
- incorporating the improvements into the process
- developing an implementation plan to pilot the solution
- confirming and validating the effectiveness of the solution

6. The “Control” Phase
- how to verify process performance
- key steps to developing a monitoring system and documenting lessons learned
- applying control metrics to verify the resulting performance levels
- documenting policies, procedures, and instructions
- transitioning ownership to process owners
- applying controls to monitor the process and quickly identify problems

7. Six Sigma Soft Skills
- team building and facilitation techniques
- team selection and skills development
- roles and responsibilities in Six Sigma
- effective facilitation techniques to maximize the team’s potential
- techniques for effective conflict management

8. Six Sigma and Internal Controls
- links to COSO’s Internal Control Framework and ERM
- applying Six Sigma concepts to improve GRC and ERM
- monitoring and reporting on performance

9. Basic Statistics
- measuring central tendency and variance
- identifying the causes of variation
- performing graphical analysis

10. Training
- identifying training needs
- applying training methods for optimal performance
- ensuring the effectiveness of the training

11. The 14 Principles of the Toyota Way
- the 14 principles
- applying the 14 principles to your organization
- using the principles to drive change in your organization, promote long-term thinking, improve quality, and add value
- leveraging the 14 principles to develop your organization’s human capital